Warranty & Product Guarantee Policy

Warranty & Product Guarantee Policy

At our store, we pride ourselves on the quality and craftsmanship of our products. We stand behind every item we ship, and your satisfaction is our top priority.

1. Product Guarantee

  • 30-Day Peace of Mind: All items purchased from our store are covered by a 30-day product guarantee starting from the date you receive your order.

  • Our Promise: If an item is found to be defective, damaged upon arrival, or not functioning as described, you are entitled to a replacement or a full refund.

2. What is Covered (Warranty Coverage) Our warranty applies to issues arising from the manufacturing process or initial transit, including:

  • Manufacturing Defects: Flaws in materials or workmanship.

  • Missing Components: Items arriving with missing parts or accessories.

  • Functional Failures: Issues where the product fails to perform its intended function under normal use.

3. What is NOT Covered To ensure fair use, our warranty does not extend to:

  • Normal Wear and Tear: Gradual degradation from regular, long-term use (e.g., scratches, fading).

  • Accidental Damage: Damage caused by drops, spills, or other accidents after the product was received.

  • Misuse or Neglect: Damage resulting from improper handling, cleaning, or use outside of the product’s intended purpose.

  • Unauthorized Modifications: Any attempts to repair, alter, or modify the product by the customer.

4. How to Submit a Warranty Claim We’ve made our claims process simple and efficient. To initiate a claim, please email our support team with the following details:

  1. Order Number: Found in your confirmation email.

  2. Description of Issue: A brief explanation of the problem.

  3. Visual Evidence: High-quality photos or a short video demonstrating the defect or functional issue.

5. Processing Time Our dedicated support team aims to review and respond to all warranty requests within 24-48 hours. Once approved, we will ship your replacement or process your refund immediately.

Contact Us:

  • Email: [support@Cyrarise.com]